All of our products come with a generous and fair return policy. NEEMA customers can return any online purchase to our Customer Service Center within 30 days from the date of delivery for a full refund or exchange. All returns/exchanges must include the original sales receipt and original packaging. Returning a product for exchange or refund is free using our selected carrier and system of prepaid return labels (please see the Return or Exchange Items section for additional information). For orders valued over $10,000, please contact an Internet Shopping Specialist at 1-866-922-9996 to arrange your return. Only items without signs of wear, damage or alteration will be accepted as a return. If your item was a gift, you are entitled to an exchange of equal or greater value.